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Frequently asked questions
- 01
Shipping Policy:
1. Shipping Methods: We offer standard shipping and expedited shipping options for all orders.
2. Delivery Times: Estimated delivery times vary based on the shipping method selected and the destination. Customers can find specific delivery estimates at checkout.
3. Delivery Locations: We ship our cookies nationwide within the United States. Unfortunately, we cannot ship internationally at this time.
4. Packaging: Our cookies are carefully packaged to ensure freshness and minimize breakage during transit. We use protective packaging materials and temperature-control measures as needed, especially during warmer months.
Quality Assurance:
5. Freshness Guarantee: We guarantee the freshness and quality of our cookies upon delivery. If you are not satisfied with the condition of your cookies upon arrival, please contact us within [number of days] of receipt for assistance.
6. Handling Instructions: Customers are encouraged to follow any handling instructions provided with their order to maintain the quality and freshness of the cookies.
Refunds and Returns:
7. All sales are final
Customer Service:
8.. Contact Information: For any inquiries, concerns, or assistance, please reach out to our customer service team via email at support@pipingandbatter.com. Our team is available Monday-Friday to assist you.
9. Response Time: We strive to respond to all customer inquiries and support requests within 24-48 hours during our regular business hours.
Terms and Conditions:
10. Order Acceptance: All orders placed through our website are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason.
11. Pricing and Payment: Prices are listed in US dollars and are subject to change without notice. Payment is required at the time of order placement, and we accept major credit cards and other payment methods as indicated at checkout.
Disclaimers:
12.. External Factors: While we make every effort to ensure timely delivery and product quality, we cannot be held responsible for delays or issues caused by external factors such as weather, shipping carrier delays, or incorrect shipping information provided by the customer.
13. Liability Limitation: Our liability for any damages arising from the purchase or use of our products is limited to the purchase price of the affected items.